Last updated: September 4, 2026
Thank you for shopping with SmallDecor. This policy explains how and when we ship your order.
1. Shipping Destinations
We currently ship to addresses within the United States only, including all 50 states and Washington, D.C. We do not ship internationally, and we cannot accept orders with a shipping address outside the United States. Orders to Alaska, Hawaii and US territories may take slightly longer to arrive.
2. Shipping Cost
Shipping is free on every order, with no minimum purchase. There are no handling fees or surcharges.
3. Order Processing Time
Orders are processed within 1 to 2 business days (Monday to Friday, excluding US federal holidays) after your payment is confirmed. Orders placed after 2:00 PM EST or on weekends and holidays begin processing the next business day. During peak periods or promotions, processing may take an additional 1 to 2 business days; we will notify you by email if this happens.
4. Transit Time
Once shipped, orders typically arrive within 3 to 5 business days via tracked ground shipping (USPS, UPS or FedEx, at our discretion).
Estimated total delivery time: 4 to 7 business days from the date you place your order.
5. Order Confirmation and Tracking
You will receive an order confirmation email immediately after purchase, and a shipping confirmation email with a tracking number once your order leaves our facility. You can also track your order at any time at smalldecorco.shop/track-order using your order number and email address. Tracking information may take up to 24 to 48 hours to update after dispatch.
6. Multiple Items
Orders containing multiple items usually ship together. If an item is temporarily delayed, we may ship your order in more than one package at no extra cost, and you will receive tracking for each.
7. Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@thesmallshelf.shop. We can update the address only if the order has not yet shipped. Packages returned to us as undeliverable will be refunded in full, less any re-shipping cost if you request a re-send.
8. Delays
Delivery estimates are not guarantees. Severe weather, carrier disruptions, holidays and other events beyond our control may cause delays. If your package has not moved for 5 business days, please contact us and we will open a trace with the carrier.
9. Lost, Stolen or Damaged Packages
- Lost in transit: If tracking shows no delivery 7 business days after the estimated date, contact us. We will file a carrier claim and send a replacement or full refund.
- Marked delivered but not received: Please check with neighbors, building management and around your property, and allow 2 business days. If it still has not arrived, contact us and we will help resolve it.
- Damaged on arrival: Email us within 7 days of delivery with photos of the item and packaging. We will send a free replacement or a full refund.
10. Order Changes and Cancellations
You may change or cancel an order free of charge before it ships. Contact us as soon as possible with your order number. Once shipped, orders cannot be cancelled, but you can return them under our Return and Refund Policy.
11. SmallDecor Contact
SmallDecor
2954 W Ball Rd, Anaheim, CA 92804, United States
Email: support@thesmallshelf.shop
Phone: (714) 793-0076
Mon to Sun, 10am to 6pm EST